Privacy Policy for vxreal.com
Last updated: 1 May 2025

This Privacy Policy describes how vxreal.com (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our services—including our CRM agent, chatbot, WhatsApp/IM integrations, website, and related features (collectively, “Services”).

1. Information We Collect
We may collect and process the following information:
Personal Information: Your name, email address, phone number, and any information you provide during registration, chat, or customer support.
Usage Data: Chat logs, interaction history, browser type, device information, and IP address.
Cookies and Tracking Data: Data collected via cookies or similar technologies for analytics and site improvement.

2. How We Use Your Information
We use your information to:
- Operate, provide, and improve our Services.
- Enable CRM communication and chatbot/IM functionality.
- Communicate with you about your account, updates, or support.
- Analyze and improve the user experience and our Services.
- Comply with legal obligations and enforce our terms.

3. Legal Basis for Processing
‍As a company based in Hong Kong, we comply with the Personal Data (Privacy) Ordinance (PDPO). We process your information:
- With your consent (where required),
- To perform a contract (i.e., to deliver our Services to you),
- To comply with legal obligations, or
- For legitimate business interests (such as improving our Services or ensuring security).

4. Sharing Your Information
‍We may share your information with:
- Service Providers: Third parties who provide hosting, analytics, IM integrations, and other services on our behalf.
- Integrated Platforms: WhatsApp, Facebook, or other IM services you choose to connect.
- Legal or Regulatory Authorities: When required by law or to protect our rights.
- Business Transactions: In the event of a merger, acquisition, or business restructuring.
All third parties are required to handle your data in accordance with this policy and applicable laws.

5. Data Retention
We retain personal information only as long as necessary for:
- Providing our Services,
- Legitimate business purposes (such as analytics or record-keeping),
- Compliance with applicable laws.

6. Data Security
‍We use industry-standard security measures to protect your information, including:
- Encryption of data where appropriate,
- Access controls and permissions,
- Regular security reviews and protocols.

7. Your Rights
Under the law, you have rights regarding your personal data, including:
- Accessing or obtaining a copy of your personal data,
- Correcting or updating inaccurate information,
- Requesting the erasure of your data (subject to legal requirements).
To exercise your rights, please contact us at info@vxreal.com

8. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Analyze site usage and performance,
- Support essential site features,
- Deliver relevant communications.
You can manage your cookie preferences via your browser settings.

9. International Data Transfers
‍If we transfer your data outside Hong Kong, we ensure it is protected by appropriate safeguards as required by law.

10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the “Last updated” date. Please review this policy periodically.

11. Contact Us
For questions or requests regarding your personal data or this Privacy Policy, please contact:
‍vxreal.com
Email: info@vxreal.com